Aims

For delegates to gain an understanding of the processes of managing conflict which has arisen out of anger management issues. This includes how best to cope and to effectively communicate to reduce anger in the future.

Learning Outcomes

- Gaining an understanding of the social physiological and psychological processes involved in anger.
- Learning tools to assist in effective communication
- Developing skills to intervene appropriately
- Learning to use effective intervention tools and models
- Develop processes to explore gains and losses for service users with regard to enhancing better outcomes and positive change